Privacy Policy

This Privacy Policy explains how Galaxy Facade (“we”, “our”, or “us”) handles information received through our website (https://www.galaxygraphicsled.in/), including our commercial facade enquiry forms, project file upload mechanisms, direct communications, and website analytics.

Galaxy Facade is a commercial facade engineering contractor specializing in Aluminium Composite Panel (ACP) cladding, structural glazing, architectural aluminium systems, and WPC exterior cladding across Tamil Nadu. We are committed to processing enquiry data responsibly, transparently, and in alignment with legitimate business operations.

We believe in collecting only the minimal information required to serve prospective and active clients. When you interact with our website, information is collected in the following ways:

A. Information Provided Through Enquiry Forms

Our online project enquiry forms are intentionally designed to be streamlined. When you submit an enquiry, we collect:

• Phone / WhatsApp Number: Required to establish contact, discuss site requirements, and provide project estimates.
• Project Files & Photos (Optional): Files uploaded by the user to illustrate the building site or technical specifications.
• Form Metadata: Technical submission metadata including the selected enquiry category (e.g. Building Owner or Architect / Engineer / Contractor) and location context.

B. Direct Inquiries via Phone or WhatsApp

If you reach out to us directly through phone calls or WhatsApp using the links provided across the website, we receive the telephone number and any information or documents you choose to communicate during that conversation.

C. Automated Technical & Analytics Data

When you browse our website, general technical data may be automatically logged by our server and third-party measurement tools, including your IP address, browser type, operating system, approximate geographic location, referring URLs, and pages visited.

Enquiry information and uploaded project files/drawings/BOQ are used strictly for legitimate commercial and project management purposes, specifically:

• Reviewing Enquiries: Assessing the feasibility, scope, and technical requirements of your proposed facade project.
• Understanding Project Requirements: Reviewing building elevations, site conditions, panel schedules, and material specifications.
• Preparing Quotations: Calculating material quantities, structural requirements, fabrication schedules, and cost estimates.
• Project Communication: Contacting you by phone call or WhatsApp to discuss architectural details, site inspections, and proposals.
• Related Business Records: Maintaining internal project records and tracking ongoing commercial correspondence.

To enable accurate facade estimations and structural assessments, our website enquiry forms allow prospective clients to submit project-related documentation. Supported file categories include:

• Photographs: Building facade photos, elevation views, site conditions, or shopfront images (JPG, JPEG, PNG, WEBP, HEIC/HEIF).
• Architectural & Engineering Drawings: CAD files, site layouts, elevation cross-sections, and detail drawings (PDF, DWG, DXF).
• Commercial Documents: Bills of Quantities (BOQ), tender documents, material specifications, and calculation sheets (PDF, XLSX).

Our website enquiry forms operate via a secure third-party form routing service, FormSubmit (https://formsubmit.co/). When you click “Send Project Enquiry”:

• Your phone number, project type metadata, and uploaded attachments are submitted securely over HTTPS to FormSubmit.
• FormSubmit routes the submission directly to our official business email address ([email protected]).
• Upon successful dispatch, your browser is redirected to our confirmation page (https://www.galaxygraphicsled.in/thank-you.html).

Zero Local Server Storage: Our static web hosting server does not store uploaded files, database records, or form submissions locally. Uploaded attachments bypass our website server completely and are delivered to our business email inbox via FormSubmit.

We maintain disciplined control over who can access your project details:

• Owner Access: Enquiry information and uploaded project files are primarily accessed and reviewed by the business owner of Galaxy Facade.
• Third-Party Project Consultation: Where necessary for project consultation, structural assessment, or material preparation, relevant project information and technical files may be shared with a fabricator or technical specialist directly involved in executing the work.
• Legal Requirements: We may disclose information if required to comply with applicable laws, government regulations, or lawful legal processes.

Galaxy Facade does not sell, lease, or trade personal phone numbers or project information to third-party data brokers or marketing agencies.

Our website utilizes selected third-party service providers to support site operations, form routing, font delivery, and performance monitoring:

• FormSubmit: Form submissions are processed through FormSubmit (formsubmit.co). Information submitted through our enquiry forms is processed by FormSubmit as necessary to deliver the submission to our business email.
• Google Tag Manager & Google Analytics: Used for technical tag orchestration and measuring aggregate website traffic and engagement.
• Microsoft Clarity: Used to understand user behavior, page interactions, and usability patterns through heatmaps and session metrics.
• Cloudflare: Performance optimization and privacy-first web traffic analytics implemented on select pages.
• Google Fonts: Web fonts (Montserrat) loaded to ensure consistent typography.
• WhatsApp (Meta Platforms): Click-to-chat links that redirect users to WhatsApp for direct peer-to-peer messaging under WhatsApp's own privacy terms.

Note Regarding Facebook / Meta Pixel: Facebook / Meta Pixel tracking code has been removed from the static website pages and is not active on this site.

No First-Party Cookies: Galaxy Facade's own static website code does not set any first-party cookies and does not utilize client-side web storage (such as localStorage, sessionStorage, or IndexedDB).

Third-Party Analytics Cookies: Third-party services embedded on our website (including Google Analytics and Microsoft Clarity) may set standard measurement cookies or identifiers in your browser to analyze website performance, track unique visitor sessions, and evaluate site navigation. These cookies are governed by the respective privacy policies of Google and Microsoft.

You can choose to disable or block cookies through your browser settings at any time. Our website currently does not operate an automated cookie consent banner; visitors wishing to restrict analytics cookies may configure their web browser preferences accordingly.

We do not store enquiry records indefinitely. Our retention policy is defined as follows:

We respect your control over your project details. If you have submitted an enquiry or uploaded drawings through our website and wish to have your phone number, enquiry details, or project files removed from our records, you can submit a deletion request.

If a customer requests deletion of their enquiry information or project files, Galaxy Facade is willing to delete them, subject to legitimate business record and contractual requirements.

To request deletion, please contact us with your submission details (such as the phone number used and approximate date of submission):

• By Email: Send your request to [email protected] with the subject line “Data Deletion Request”.
• By WhatsApp: Message our official business WhatsApp number at +91 93447 28309.

We will review your request and confirm deletion within a reasonable timeframe.

We take reasonable technical and administrative steps to protect enquiry information and uploaded project files from unauthorized access, accidental loss, alteration, or disclosure:

• Our website enforces HTTPS encryption across all pages using modern SSL/TLS protocols.
• Online form transmissions and file uploads are conducted over encrypted HTTPS connections directly to FormSubmit.

While we take reasonable measures to safeguard information, please note that no method of electronic transmission over the Internet or digital storage can be guaranteed to be entirely infallible. Clients submitting proprietary project documentation do so with an understanding of standard internet communication risks.

Our website contains links to external websites and services, including social media platforms (Facebook, Instagram, YouTube, Pinterest, LinkedIn), mapping services (Google Maps, Apple Maps), and WhatsApp. This Privacy Policy applies strictly to Galaxy Facade's website. We do not control, endorse, or accept responsibility for the privacy policies, tracking technologies, or practices of external third-party websites.

Galaxy Facade provides commercial building facade engineering, ACP cladding, and structural glazing services designed for businesses, commercial property owners, architects, and building professionals. Our website is not intended for or directed at children under the age of 18, and we do not knowingly solicit or collect personal information from minors.

We may update this Privacy Policy periodically to reflect changes in our website features, data practices, service integrations, or applicable legal requirements. Any modifications will be posted directly on this page with an updated revision date. We encourage visitors to review this page periodically to stay informed about how we protect their project information.

Last Updated: September 16, 2026

If you have any questions regarding this Privacy Policy, our file handling practices, or wish to exercise your deletion options, please contact us through any of the following channels: